Customer Support Representative (Full-time)

$15.00 hourly
  • ConnectedWell Talent Advisors
  • Must be a resident of Utah. Located near/in Utah County preferred.
  • May 05, 2021
Full time Customer Service

Job Description

About this Role:
While we are experiencing massive growth as a company, there remains a staggering amount of people who are not yet aware of Angel Studios. In this role, you will have an unprecedented opportunity to shape the future of our business by impacting thousands of customers and future employees. We are a little biased, but we have yet to think of a Customer Service opportunity as exciting as this one!

Expectations:
Full time: 32-40 hrs per week (open 7 days a week so expect some weekend hours).
MUST BE a Resident of Utah. Located near/in Utah County strongly preferred.

Requirements:
- MUST BE a Resident of Utah. Located near/in Utah County preferred.
- Excels in Customer Support
- Knowledge of streaming devices and how to work through technical issues
- Enjoys helping people troubleshoot
- Can handle a fast paced work environment
- Responding to customer chats and emails, good writing skills are a must
- Willing to adapt, it's a growing business so things can change quickly
- Enjoys working with a team
- Can self monitor while working from home
- Monthly on-site attendance required for training and company/team meetings
- Opportunities to grow professionally within the company

Objective:
Assist all customers in a timely fashion to address and resolve their concerns and questions, billing issues, assist in troubleshooting the errors/technical issues they may be experiencing, and investment issues. Also, a desire to learn and grow in areas that will benefit the team and the company. We are looking for people who can accomplish all of these objectives.

As a Support Angel, you will be required to do the following:
- Report to each shift on time and as scheduled
- Have excellent communication skills
- Respond to incoming emails (chats and calls as needed)
- Willing to research to answer our customer's questions in full
- Address customers casting issues
- Assist in billing issues for customers
- Create additional value for the team with increased responsibilities
- Work to assist with investments issues

Benefits:
- $13 per hour starting pay
- Full Medical, Dental, and Vision benefits paid by Angel Studios
- Work from home/in office correspondence
- Fun office environment: kitchen stocked with healthy snacks, keurig, pool table and ping pong table, team events, in office lunch opportunities
- Be involved with exciting new projects; possibility of travel opportunities to visit some of the projects being filmed and help on set

Job Type: Full-time

Pay: From $13.00 per hour