Implementation Specialist - Self-Serve ICON - $17/hr

  • Divvy
  • Draper, Utah
  • Jan 06, 2022

Job Description

About the company
At Divvy, Our vision is to become the modern software bank for business of every small-to-medium business in America. Our FREE financial SaaS platform enables businesses to spend smarter by providing instant insight and transparency into company-wide spend and the ability to easily manage it; all in real-time! (+ many more features!)
In June 2021, Divvy joined forces with through a $2.5 billion dollar acquisition, validating our mission to build the one-stop-shop for business finances. With 500+ mission-driven employees and extreme monthly growth, we’re well on our way.
*All positions at Divvy are eligible for remote work - within the United States*

What You'll Be Doing

  • Drive continual product adoption and expansion of the Divvy platform products with small business cohorts 
  • Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement
  • Conduct training webinars for product configuration and best practices
  • Work closely with our Product Specialist team to field escalated customer requests
  • Develop and maintain an in-depth knowledge of Divvy’s products and services
  • Develop and maintain an in-depth knowledge of expense reporting and accounting practices
  • Drive adoption of additional Divvy products as they are released


  • Ability to listen, earn trust, and consult with clients
  • Ability to effectively manage time to maximize results
  • Customer Success, Sales, or Banking experience
  • Excellent communication skills – written and verbal
  • Basic understanding of financial reports (Balance Sheet, Income Statement)
  • Basic understanding of accounting systems (QuickBooks, Netsuite, etc.)
  • Ability/desire to consistently hit quota 
  • A hate of expense reports!!! ;)

Preferred Qualifications

  • Customer success, sales, or banking experience 
  • Salesforce experience 
  • Experience or education in finance/accounting
  • SaaS experience 
Total rewards
At Divvy, we’ve been intentional in designing scalable benefits, rewards, and perks that meet our workforce where they are while managing expectations as we scale. Just as pay parity was foundational for us in base salary, and remains our commitment and priority, our total rewards programs reflect our commitment to inclusivity and access for all.
At Divvy, you’ll enjoy:• Health insurance premiums for all Full-Time employees covered at 100%• Stock grants for salaried employees • Unlimited PTO for Full-Time employees / Accrued PTO for Part-Time/Hourly employees• 401K• FlexWork - you choose how you work whether it be remote (anywhere in the USA), in-office, or some combination of the two• 12 weeks paid parental leave for all Full-Time employees
Perks are nice, but perks don’t make a company or individual successful - the work does. At Divvy, we’re building the financial nervous system of business - faster, better, smarter, and the work compels us to show up each day for our customers and our teams while feeling well supported in our benefits.
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**