Product Specialist - $17/hr (Tier 1)

  • Divvy
  • Draper, Utah
  • Nov 25, 2021

Job Description

About the company
At Divvy, Our vision is to become the modern software bank for business of every small-to-medium business in America. Our FREE financial SaaS platform enables businesses to spend smarter by providing instant insight and transparency into company-wide spend and the ability to easily manage it; all in real-time! (+ many more features!)
In June 2021, Divvy joined forces with Bill.com through a $2.5 billion dollar acquisition, validating our mission to build the one-stop-shop for business finances. With 500+ mission-driven employees and extreme monthly growth, we’re well on our way.
*All positions at Divvy are eligible for remote work - within the United States*


What You'll Be Doing

  • Respond to diverse and demanding phone or chat support inquiries while delivering excellent customer service and managing customer expectations
  • Communicate effectively and own the full resolution each customer’s concern
  • Educate customers regarding how to better utilize the Divvy product; add value and drive adoption in every interaction
  • Help drive revenue by using your knowledge and resources to offer solutions that improve their Divvy experience
  • Advocate on behalf of the voice of the customer to provide feedback to the rest of the company

Pace (Your Capacity)

  • You are comfortable responding to a high volume of chats or managing a busy phone queue in a fast paced environment without missing a beat
  • You are resourceful and know how to keep yourself up to date with an evolving product and frequently changing processes
  • You enjoy contributing to your team's culture in a remote team environment
  • You’re driven to set and meet challenging performance goals

Who you need to be (Your Qualities)

  • You have strong empathy (You can understand your customer's situation and you know how to let them feel understood.)
  • You're good at active listening and are biased towards finding solutions (You can listen carefully to understand what someone is saying and show them they've been heard.)
  • You are customer obsessed (You are enthusiastic and passionate about delighting and satisfying people over the phone or chat, while solving their problems and making them feel heard)
  • Making customers happy is a source of personal satisfaction.
  • Building rapport in a conversational manner comes natural to you.
  • You have articulate and concise verbal and written communications skills. (You’ll need to focus on what is essential and boil things down to what really matters.)
  • You are tech-savvy (You’ll need to become familiar with a lot of different software.)

You’ll Need to Have (Qualifications)

  • Some college/one or more years of work experience.
  • 1-2 years in a customer support role, preferably at a SaaS, banking, or finance company
  • Availability to work rotating holidays and weekends.
  • Able to maintain full attendance for first 90 days to ensure successful onboarding and ramp up time

What excites us... (Even Better If)

  • Accounting/Fintech background
  • Having an entrepreneurial mindset or endeavor
  • If you have used Divvy as a customer in a former role
  • Sales or quota-carrying experience

Good to Know (Additional Information)

  • Schedule: Full-time within hours of Monday-Friday 7am-11pm, with additional weekend and holiday rotations
  • Compensation: $17 hourly. Performance is reviewed annually for additional compensation opportunities
  • Internal transfers or promotions subject to 6 month ramping period
Total rewardsAt Divvy we’ve been intentional in designing scalable benefits, rewards, and perks that meet our workforce where they are while managing expectations as we scale. Just as pay parity was foundational for us in base salary, and remains our commitment and priority, our total rewards programs reflect our commitment to inclusivity and access for all.
At Divvy, you’ll enjoy:• Health insurance premiums for all Full Time employees covered at 100%• Accrued PTO for Hourly, Non-Exempt employees • 401K• FlexWork - you choose how you work whether it be remote, in-office, or some combination of the two
Perks are nice, but perks don’t make a company or individual  successful - the work does. At Divvy, we’re building the financial nervous system of business - faster, better, smarter, and the work compels us to show up each day for our customers and our teams while feeling well supported in our benefits.
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**