Pluralsight
Draper, UT, USA
Job Description:Director of Enterprise Customer Success - WestWe are looking for a strategic, operationally minded, data-oriented, results-driven Director of Customer Success to engage, retain, and enable Pluralsight’s Enterprise customers to fully utilize Pluralsight to achieve their desired business outcomes. This role requires you to be a strategic business leader focused on value, with a proven track record in a cloud technology company; one who can develop strategy, drive operational improvements and translate them across the business and with stakeholders. Reporting into our VP of Customer Success, this role owns the customer renewals for a defined portfolio of Pluralsight Enterprise customers in North America, as well as the career development, coaching and management of ~10 Enterprise customer success managers. You will guide and coach your Customer Success Managers on success planning, adoption strategies, and customer escalations. You will work closely with your peer...