America's Best South Ogden, UT, USA
Job Description WHAT WOULD YOU DO? THE SPECIFICS * Ensure high quality customer service. * Ensure a smooth flow of customers through the store. * Answer, screen, and forward incoming phone calls in accordance with NVI protocol. * Process and understand managed care plans. * Obtain and document information from the insurance company as needed. * Schedule and confirm appointments, follow-up visits and classes. * File all patient records daily and pull patient files for the next days appointments. * Check on status and notify customers when orders are in or of any delays. * Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs. * Keep reception area tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures).