Kforce Technology
Lehi, UT, USA
RESPONSIBILITIES: Kforce has a client in Lehi, UT that is in search of a Service Desk Professional for this contract-to-hire role, which will start in a remote capacity, with the possibility of working from home for the near future. Summary: The Service Desk Professional will provide first-level support through taking calls and handling incidents and requests using the JIRA Service Desk IT Service Management system. This position is responsible for providing effective phone and email support to end users who are experiencing software or hardware related issues. The Service Desk Professional also monitors, triages, and escalates outages efficiently to support all internal end users. Responsibilities: The Service Desk Professional will provide timely, first call resolution to technical support issues while following company standards Monitor and report on services using reporting tools Promptly respond to outages, triaging appropriately The Service Desk Professional will identify,...