US Tech Solutions, Inc

US Tech Solutions is seeking a “Technical Support” for a Durations of 06-8+month contract to Extension position with a client in South Jordan, UT 84095 Job Poster : Sivam Dubey Responsibilities include: Demonstrate strong customer service skills to provide phone support including: Listening to the customer to gain an accurate understanding of the situation Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue Producing accurate, detailed documentation at the client, problem and incident level Resolving conflict Responsible for high quality end-user technical support, related to enterprise software and hardware Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. Under general oversight, provides after hours and weekend...

US Tech Solutions is seeking a “Telecommunications Voice Engineer 3” for a 06 months contract position with a client in West Valley City, Utah 84120. Job Poster: Kunal Bhattacharyya Job Responsibilities: It is a Remote Job role. Experience with Genesys PureConnect is required. Provides technical design, implementation, validation and project support for Unified Communications Infrastructure technologies. Direct areas of responsibilities include Voice over IP (VoIP) solutions (including but not limited to Genesys and Cisco Voice Gateways). Interfaces with Network Architecture and Engineering and Operational team members. Communicates effectively and continually seeks opportunities to increase internal and external customer satisfaction and strengthens customer relationships. Accountable for the technical design and implementation of new clients on the telecom platform and ensuring designs are in...